Does your company in Dubai look for a global reach? Do you need to ensure getting a solid market share of its target customers? Then you may need to offer customer support in target customers’ native languages. The driving force of a company is good customer service. Multilingual customer service can create an impact on your business and how people perceive it. A study discovered that over a third of contact centers in companies are currently only able to handle calls in one language. It means that such companies would only target customers in the local market.  Finding a professional translation office in Dubai can help you overcome language barriers and get multilingual customer service support.

This article is for those who want to know what multilingual customer service, its benefits, and what type of translation services in Dubai you need for your customer support center.

What is multilingual Support?

Multilingual support extends the customer support experience to people who don’t speak Arabic or English. The service works by offering your customers a language choice when they call your support line or browse to your company website.

A recent study has indicated that more than 70% of the people surveyed who have limited English proficiency prefer to purchase from websites presented in their native language.

Alsun certified translation Dubai offer high quality translation services for your customer service center. Ask for our multilingual support services.

So now we’ve learned what multilingual customer support is, let’s take a look below at some ways to deliver it.

Many people think that translation services only refer to a transaction where the client sends over the document and receives a translated work in return. However, there are more layers to make it a smooth partnership that will produce the best results. At the center of such is customer service.

Translation services for your multilingual contact center

What kind of translation services in UAE should one expect for multilingual contact center? A professional translation services company in Dubai does not only offer translation, it serves as the bridge between people who have different native languages. It can offer the following services to your customer services center:

1. Over-the-Phone Interpretation or OPI

Using the OPI services of a professional translation agency in Dubai is a great solution for your contact centers. It involves a native-speaking advisor, a foreign-speaking customer, and an interpreter who translate the conversation between both parties.

OPI services are the most utilized option across US contact centers today. Contact us for more information about our interpretation services.

2. Translation of Customer services manuals

If your business has a multilingual or bilingual customer contact center you will need your customer services manuals and guidelines unified in all used languages. Then you must find reliable translation services in Dubai to get your manuals and guidelines translated in required languages.  Alsun translation services in Dubai offer accurate translations in +50 languages. We pay attention to the industry-related jargon the call centre handles to make sure our translations are 100% accurate.

3. Online Translation Tools

Some brands choose to use online translation tools for their multilingual customer services centers to help automatically translate different types of written content from emails, posts, and live chats. This option may work for small volume contact centers and it is not applicable for voice interactions. However, professional human translation is very accurate for a multilingual contact center. Online Translation Tools may not give you the same level of accuracy.

  Benefits of multilingual customer services

Here are some benefits of offering your customers a place where they are able to deal with your offering in their own language:

1. Help overcome limitations

Customers need their requirements met, inquires answered, and complaints solved. So, imagine a customer agent who is talking to the customers does not appear to understand them because of a language barrier; the customers will feel frustrated and will likely go elsewhere. The reality is, if your company isn’t providing multilingual customer support, you will be losing profits. Alsun team provides translation for all languages, our services include German translation Dubai and French translation Dubai.

2. Gain new customers

Bilingual Customer service support allows you to reach potential new customers and thus expand your business. Consumers choose to engage in purchasing experiences where they feel welcomed and understood. If your customer service support cannot handle simple questions or concerns of customers, this could compromise customer satisfaction.

Hire Alsun translation services in UAE and guarantee new customers for your brand!

3. Retain current customers

Customers need to guarantee that they can communicate with their service or product provider. They need to feel understood and that their complaints are resolved quickly and completely. Most purchasing experiences are based on how the customer feels they are treated. So, if you offer poor customer service, customers will stop seeking your products or services.

4. Expand to other markets

Language is the key to reach a new market.  Address your potential customers in their own language. It is the guaranteed way to set up business relationships with customers in foreign countries.

5. Build brand loyalty and trust

A professional customer support team will make customers buying experience comfortable. The way people view your business becomes part of your brand. If consumers feel understood, which i which includes having their requirements met, inquires answered, and complaints and concerns properly addressed, they will certainly tell their friends and family about you. This is called Word-of-mouth advertising. Moreover, they will trust your brand and become loyal customers.

6. Increase revenue

The revenue is what keeps the wheels turning in any company. Expanding your business to other markets by providing satisfactory multilingual customer support will certainly improve your income. Usually, consumers pay more for a company that offers better customer service.

7. Deliver high-quality service to the customer

Bilingual customer service representatives guarantee the customers get heard and understood. It further helps to open up channels of communication with all your customers, and thus gain their trust and loyalty.

Contact us and get reliable translation services in Dubai and for Your Firm’s Global Customer Contact Center